Refund policy

REFUND & RETURNS POLICY

Returns

All returns are subject to strict terms and conditions and are based on consultation with Daytona (Pty) Ltd stakeholders and lawyers. If you wish to find out more about making a return you can address your request to Daytona (Pty) Ltd in writing to info@daytona.co.za

 

Several types of goods are exempt from being returned. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable)

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at anna@daytona.co.za.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at anna@daytona.co.za.

Shipping

Should the return or refund be accepted, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.